Complaints Procedure

We want you to be happy with the goods you buy from Bush Essentails.

We will deal with all complaints as soon as possible. In each instance we will acknowledge your complaint within 7-10 working days* of receipt and will endeavour to keep you informed of our progress as we deal with your complaint.

If you have a complaint please contact us as soon as possible, providing us with as much information as you can to allow us to deal with the complaint quickly and efficiently.

* Subject to opening hours and staff holidays.